Continuous Quality Improvement – The Drive to Reach a Better Tomorrow

Continuous Quality improvement occurs when the company’s members take an active role in managing the product or service they put forth. In order to produce the desired results whether they are improved sales numbers, service levels or something in-between, an all hands on deck approach must be utilized.
Improvement comes from the desire to provide the best service or product… in other words, simply the best of what you have to offer. It’s the drive that is felt by those passionate about this desire and when put into the realm of a Quality Team, can work for your company’s benefit. But how does one improve the quality of an existing structure? Is it enough to merely look at its current state and comment on what is seen?

In today’s ever-changing world, the answer to this question is both yes and no. Looking at the internal workings will provide some clues, but you will still see the same things previously noticed whether they are for better or worse. You need to step out of the proverbial box and gain a new insight to the current standings of your product or service by viewing them in a different way. This is when the monitoring of a Quality Team really comes in handy.

A Quality Team acts as an impartial third party to any given situation. Do they work for the same company? Yes. Does this taint their feedback given to the representative teams they are responsible for? No. Why? To put it simply, because the Quality members are held responsible for their teams numbers as well when they are reviewed by their managers. They want their teams to do well for the sake of the company as a whole as well as the sake of themselves. If a random monitor is pulled and found questionable, it creates a chain reaction that leads all the way back to the person that did the original monitor.

So, are you interested in putting your company’s best face forward to a world wide audience? Then quality improvement is definitely on your to do list. Create a game plan and follow through. Just don’t be afraid to shake things up a bit. You never know what you might discover.

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